Zero service from Business banking

Why is it that when we have submitted all required documentation approximately 2 weeks ago, that the account still isn't activated!? Every time I put a call through I get told that the query has been escalated and that someone from the activations will be in contact.. It has been 2 weeks and i am still waiting for that person to give me a call - PATHETIC - and another thing is nobody at FNB seems to know what the timeframe on the activation is, first we get told 72hrs then 48 then that there is a back log at the CIPC... HUH!???!?! Anyway this has been going since round about the 6th of March - It's been swell - beep bank here I come!!!!