Zero service and handing people over for no reason.

If I could rate them lower I would. Imagine my surprise when I get contacted by a law firm stating that I have been handed over for not paying my loans. Except when chatting to FNB on their chat (only way to get hold of anyone) I am told that no all my accounts are in order and all my loans are up to date (I know this, hence me wanting this sorted out.) Their response just ignore it. Except that now I am being hounded by a law firm via SmS so can't even talk to a person, who also dont answer calls, and being declined for any other loans as I have been handed over. Trying to get this sorted has also not brought any joy, as I get transferred from one agent to the next and again just get told to ignore the attempts by the lawyers to contact me.