Zero Service!

I am extremely frustrated with the lack of service I have received regarding a reversal request.

I made a payment to an incorrect account via FNB Online Banking. As soon as I realised I had paid the incorrect account, I contacted FNB who advised that I needed to complete a digital recall form, which I sent back immediately. They sent me an automated message with reference 1- ********** 941. This was done on the 8th February, and I was told in the automated message I would be contacted within 5 days. I was not contacted. I followed up Monday 26th Feb, to be told they had no feedback to give me, they are waiting on the other bank (Standard Bank). The promised to give me feedback by lunch time. They did not. I phoned again this morning, and they said they haven't had response from STD Bank, and they are 'sorry' no one has bothered to contact me. This is my livelihood and without this money being returned to me I cannot pay my bills. The consultant told me this morning there is nothing they can do to help me. So what is the point of making sure I followed all of their instructions to get my money back. I am so disappointed in the lack of empathy and the fact that no one has bothered to update me regularly about my request.