ZERO response from the Contact Us online portal

Item: FNB (First National Bank)
Rating: 1
Author: David M

Contacted FNB through the 'Contact Us' on the online banking portal. I am coming back to SA on holiday from the UK where I am currently living and need a new bank card to access my FNB account while I am there. As per usual no one gets back to you despite the promise of 'someone' will contact you with 24 hours. This is the third time I have tried to use this 'contact us' portal and the third time I have had ZERO response!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

14 Mar 2019, 15:55

Good Day David May

We thank you for taking the time to highlight your concerns.
Please note that your account is a transmission account (Easy account) not a current account and a card for this account can only be issued at a FNB branch.

Regards

Hello Peter Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply14 Mar 2019, 15:55

Official

Hello Peter Team

Email address: ***

Tel number: ***

David M's updateReviewer Update

17 Mar 2019, 14:53

Thank you for the information. This is besides the point. The 'contact us' portal is still useless!

David M's update17 Mar 2019, 14:53

Reviewer Update

Thank you for the information. This is besides the point. The 'contact us' portal is still useless!