Zero response from FNB

I have sent numerous email requests to FNB with absolutely no response regarding a statement of account for the Covid 19 loan that they gave me. I have been asking for this since the 30th of Dec 2020. I have been following up with no response or acknowledgment from FNB but yet FNB is taking the debit order from my account but I have no idea as to how the premium for the covid loan has been calculated. Since I have taken up the covid assistance, not even all of the debit orders went off the covid loan and still went off my normal bank account. I would like to see how they have calculated the balance that is being shown on my profile as I am not in agreement with the amount stated but literally no one is coming back to me or assisting me in any way. When I send the email to fnb it says that there is a 24 hour turn around time to get a response. I have been waiting for weeks now and nothing from Fnb? Please can someone assist as this is very frustrating. I have been a long time FNB client and always praised the service but now I am no longer a happy client and very disappointed in the lack of feedback during these difficult times.