MS
Marc S
1 reviews | Active since Jul 2011
05 Aug 2024, 23:24
Zero resolution and help & smart ?$&/ answes
I’m currently in Australia. I receive a security alert about a *****ulent transaction. Panic! I follow the messages on the App to resolve. I get a message saying there’s an error. Panic x 2. I call the 08 number 5 times but can’t complete the call. I use the chat on the App & end up with a smart mouth, zero helpful, achieve nothing, zero resolution or help agent. SO THANK YOU FOR ZERO HELP AND RESOLUTION FNB
Helpful (0)
Replies (3)0
Replies (3)MS
Marc S's updateReviewer Update
06 Aug 2024, 19:55Hi
Just so that you.
I’m sitting here for a second day, unable to use my credit card because it’s now supposedly blocked, while you “investigating”.
I’m unable to complete the purchase I was trying to make and have had to revert using my Australian Bank card instead.
So much for assisting a Private Wealth client in his hour of need.
Thank you
Just so that you.
I’m sitting here for a second day, unable to use my credit card because it’s now supposedly blocked, while you “investigating”.
I’m unable to complete the purchase I was trying to make and have had to revert using my Australian Bank card instead.
So much for assisting a Private Wealth client in his hour of need.
Thank you
MS
Marc S's update06 Aug 2024, 19:55
Reviewer Update
Hi
Just so that you.
I’m sitting here for a second day, unable to use my credit card because it’s now supposedly blocked, while you “investigating”.
I’m unable to complete the purchase I was trying to make and have had to revert using my Australian Bank card instead.
So much for assisting a Private Wealth client in his hour of need.
Thank you
Just so that you.
I’m sitting here for a second day, unable to use my credit card because it’s now supposedly blocked, while you “investigating”.
I’m unable to complete the purchase I was trying to make and have had to revert using my Australian Bank card instead.
So much for assisting a Private Wealth client in his hour of need.
Thank you
MS
Marc S's updateReviewer Update
09 Aug 2024, 03:22Good day
It’s the 9th of August and still no resolution around my blocked cards or my complaint!
Thank you
It’s the 9th of August and still no resolution around my blocked cards or my complaint!
Thank you
MS
Marc S's update09 Aug 2024, 03:22
Reviewer Update
Good day
It’s the 9th of August and still no resolution around my blocked cards or my complaint!
Thank you
It’s the 9th of August and still no resolution around my blocked cards or my complaint!
Thank you
MS
Marc S's updateReviewer Update
15 Aug 2024, 07:04Hi
Logged my first call on 5 August & still no finalisation or confirmation or resolution from FNB!
Thank you
Logged my first call on 5 August & still no finalisation or confirmation or resolution from FNB!
Thank you
MS
Marc S's update15 Aug 2024, 07:04
Reviewer Update
Hi
Logged my first call on 5 August & still no finalisation or confirmation or resolution from FNB!
Thank you
Logged my first call on 5 August & still no finalisation or confirmation or resolution from FNB!
Thank you