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1 reviews | Active since Apr 2016

08 Mar 2017, 11:58

ZERO regard for old and loyal customers

<p>Good day,</p> <p>couple of weeks ago, i requested to move my cheque account from fee saver option to pay for what i use. and as requested i havent maintained minimum balance since then.</p> <p>To my shock i find 42 rands fee to my account every month which i dont agree to. i got my fee option changed through phone banking, so feel free to refer my chat wherein i explicitly mentioned thta i want an option where i pay for what i use. Now i am being charged for these 42 rands.. Please remove these charges from my account and fix my fee plan.</p> <p>I have been a loyal customer to bank and have given lots of business through referrals for 5 years, never expected FNB cheating like this. My account 62*****1158. Jai Bhayana</p>

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Replies (10)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2017, 15:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)

's update14 Mar 2017, 12:30
Reviewer Update

Hi,

any update for me?

Thanks

Jai

FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2017, 12:46
Official

Good Day

Thank you for your response.

Kindly be advised that a email was sent to you on Mon,13 Mar 2017 03:09 PM : email was sent to client to advise about pricing, However I have requested the relevant department to assist you again on this.

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one

's update14 Mar 2017, 13:21
Reviewer Update

Yes, I had revert from banker but to no satisfaction. As per the response bank or banker expect me to go through all the policies and tons of documents before interacting with bank. My question is why can’t agent tell a simple information that account will have a monthly fee when changing the plan on secure chat. Especially if customer is saying that he wants to pay only for what he uses.. This is not correct..

Had agent told me about additional fee when I specifically asked for a plan where I pay for usage, I would have maintained the balance as i very well have the money which is sitting idle and could have been better used here..

Again, i dont agree to response from banker.. refer my chat as i clearly mentioned i want to pay for usage only - agent MUST have told me there is NO SUCH PLAN and i'll be charged for monthly fee if i change the plan. Hope you will help me with escalation.

FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2017, 11:07
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

's update15 Mar 2017, 11:56
Reviewer Update

thanks for the revert.. Hope to have a positive outcome soon on this. Thanks

's update18 Mar 2017, 14:06
Reviewer Update

hi, have you got an update for me?

's update09 Apr 2017, 02:38
Reviewer Update

Still waiting for a reply? I get another account statement yesterday with another charge.. PLease confirm me back latest tomorrow or else i will have to escalate to the maxmum level i can.

's update26 Apr 2017, 04:21
Reviewer Update

Hi, are you still available and happy to resolve my query?

FNB (First National Bank)
FNB (First National Bank)'s reply26 Apr 2017, 10:54
Official

Good Day

Thank you for your posting,

I have indeed escalated this matter again, Trusting you will get feedback soon.

Apologizes for the delay.

Regards,

Daffnie Govender