Zero Ratings for FNB Brooklyn Mall

I’ve banked with FNB since 2010 when I started working as a young man. I’m very disappointed in the unprofessional conduct by one of their staff at Brooklyn mall a lady called Olga.

I went into the branch to seek help in reopening my account and she was really unprofessional, shouting at the top of her voice for everyone to hear what my issue was, secondly she sent my document to home affairs for validation and promised to get back to me since I’m at least 48hrs. Since December I’ve sent two follow up emails and she has completely ignored me, it doesn’t look strange because the way she spoke to me in the branch suggested she didn’t want me to even be in that bank.

Today I went to FNB Hill Crest with the same matter and I met a lady called Betty who was so professional and you can see she really knows and wants to do her job. Thank you Betty a huge shame for people like Olga who treat customers like they’re coming to borrow money from them when they want to bring it. I gave one star because I can’t give half a star or zero. So disappointed.