ZERO RATE SERVICE-CLUELESS AGENT*****R SERVICE

I made a payment on 27/02/2026 of R600 to Home Affairs twice, and I was advised to ask the *********** FNB to reverse it. Their branch in Kempton Park gave me a form. I completed the form and emailed it to *** and attached my Home Affairs screenshot showing that FNB has received payment (Transaction number ***). They gave me a 7-14-day turnaround time. I have emailed them 5 times and called 3 times, and all their agents know nothing and cannot help me. They ask stupid questions, and when you get cut off, no one calls you back. They are all telling me that this matter is being investigated and have promised to call me back. This is not a ***** case. What are they investigating? They just need to confirm payment with Home Affairs and reverse it, that's all. This bank is a disaster. I need this money so that I can close my account.