Zero private banking service

I have been a private banking client with FNB for a while now. The “service” is shocking. I have to follow up simple banking requests with my private banker more than 7 times, over a period of more than 2 months! My “private banker” responds to emails maybe once every 3 months! Kelly Minnaar from the Gardens branch in Cape Town. It’s a joke! Moving my banking to Standard bank. They actually answer emails.