ZERO ownership and NO help

I’m really disappointed with the level of service I’ve received while trying to fix a simple issue with my new Business Zero account.

I noticed that my business name was spelled incorrectly, so I called your business banking line for help. I was transferred three times before someone finally told me I’d get a call back within 48 hours. That call never came.

When I followed up, I was given another number to call — it kept cutting off and I was transferred four more times, still with no real help.

This has been incredibly frustrating and honestly a huge waste of time. It shouldn’t be this hard to get a basic error fixed.

Please can someone take ownership of this and get the issue sorted out ASAP? I’d also appreciate knowing why this has been handled so poorly.