Zero interest in client service

I have been battling since the 21st of April with FNB to resolve an issue that reflects my status as being under debt review (ref ***NF). I personally had to approach the NCR and then trace the problem. After I confirmed that I was not under debt review, their system flagged my wife. Again I did all the legwork in getting printouts from the NCR to confirm her status but FNB couldn't be bothered to resolve it on their side. I have more than a handful of reference numbers and have mailed them almost weekly to attempt to get closure but to no avail and with ZERO feedback. I don't expect they will respond to this review either