ZERO help from FNB ***** line.

I would like to know what other recourse I have with regards to the ***** on my checking account.

I reported that someone has used my account to pay for a series of UBER things from midnight to 3am on the 12-13 of May. I logged the ***** case at about 05:30 on Monday , 13 May. At that time, the transactions were mostly listed as PENDING on my app. I also went to the FNB branch at East Rand Mall to find out what is happening with the situation, on Tuesday, 14 May. At this point the transactions were still PENDING. However, on Wednesday, 15 May, the bank APPROVED ALL THOSE TRANSACTIONS!! How is it possible to approve them, when there is a ***** case outstanding???? This is about R2000-00 worth of transactions that the bank approved AFTER the case was made!

I have been calling every telephone number I can find with regards to this matter, and I am being sent from pillar to post. I have held on the line for HOURS ON MY OWN DIME. All I hear is ‘use the app’ or ‘we are experiencing high volumes of calls, YOUR CALL IS IMPORTANT TO US !!!!! What a JOKE!

I can understand that it takes time to investigate, but how can the transactions be approved if a ***** CASE has been made?

Please help me. I really need to get some assistance. NOBODY is giving me answers!