Zero Follow Up or Feedback

<p>I have recently emigrated to the UAE from South Africa and I was delayed with notifying the bank of this due to personal circumstances but once I needed access to my account I contacted them to update my details (7 May). Following this, there was a problem with resetting the password to my Online Banking. I was told that this problem was internal and that after I sent a screenshot of the error message I received that it would escalated and that I would receive feedback via the contact information I had provided. The only feedback I received after this was an email to apologise that this problem was taking so long to resolve and it urged me to call them back if my query had not been resolved (13 May)</p> <p>I could not call them back as I had indicated to someone in the call centre via email and as such I could only contact them again on 1 June which is when I was finally informed that despite updating my preferred contact information they had continued sending feedback to my South African cellphone number. I was also finally informed that a general fix had been administered at the time of the first escalation yet I could still not reset my password due to further problems. Again I sent a screenshot of the error message and I was told by the person who assisted me that he would ensure I received feedback via the contact information I provided. I did not receive any feedback in this regard.</p> <p>I contacted FNB again today and the woman I spoke to urged me to voice my complaint via the "contact me" tab on the FNB website. I thanked her and tried this but I first have to accept terms and conditions which I cannot do because it requires that I enter a OTP (One Time Pin) which for some unknown reason it is sending to my South African cellphone number which I have explained to FNB that I do not currently have access to.</p> <p>I'm very disappointed with the lack of service in terms of feedback and following up and I am extremely upset with the fact that I have had to pay to make any transfer via telephone as I would not have incurred these extra charges if my Online Banking problem had been resolved timeousy and I will be closing my account next month when I am back in the country</p>