Zero follow up

Just recently logged a complaint regarding the freezing of my cards fnb Response, no they aren't Fnb was not the person whose cards were declined in a shop causing extreme embarrassment, because one of their unqualified people forgot to hit update on my profile. A profile I had to update 3 times at their branches, forcing me on 3 occasions to take time out of my day and off work to comply, but fnb' incompetence was unable to press a simple button to say updated Terrible service again