Zero Feedback, Poor Customer Service

I am so disgusted at the service from your employees. I have been with FNB for many years and i expected much better service than i am receiving. I app**** for a Credit Card at the beginning of December and i am still waiting for feedback regarding the application. I app**** at Broadacres (not once but twice because the application expired). I phone the branch at least twice a day and the people do not bother to return my calls or they say they will call back but of course they do not. I had a Mr Victor Wallace sign me up as a private banking client and was promised such good service (well of course this is not happening). I am aware it is not his division but he did say he try and assist me as he is my private banker - guess what many messages left for him and not returned and also promised 3 times to come back to me .... Still waiting. I am considering taking my business to another bank, as you can see by my account my business is growing and i need a bank that is more professional and reliable