Zero feedback, i am the one who keeps calling and asking for feedback

<p>i opened a new cheque account from FNB last year late Dec, i was told i would receive my card within 3 to 7 days. i was very impressed. second week Jan 2017 i called FNB to ask what is going on, they told me they have tried calling me but to no avail, i asked which number they used, turned out its a number thats not even mine, i asked them to change it they said they wouldnt be able to i must go to the branch, but they would add an alternative. okay, so i waited for the card to be delivered. i received the card on mon the 16th Jan 2017. i called later on the 16th to ask about the activation of the card, they said on tues 17th in the morning it should be activated, i called again on the 16th it was still not activated, they said they were waiting for DSV to give them the documents, they will activate it on the 16th afternoon.</p> <p>its the17th today, i called again, apperently they never received my proof of residence, i ask why was i not informed of this? here i am waiting for my card to be activated, had i not called in, how was i to know that my proof of residence was required? i have sent in the documents, i want to see how long i will have to wait to receive a letter stating i am banking with FNB and for my card to be activated. i need to send that letter to payroll asap or else i cant get paid.</p> <p> </p> <p>i am very disappointed with the service i have received thus far from FNB. i changed banks thinking FNB should atleast be on my side. But the poor feedback and service. nah</p>