Zero faith in FNB

Since Monday the 23 October 2023, I have attempted to download my bank statements, I have submitted complaints regarding this issue, the consultants from the call centre are of absolutely no assistance, I was instructed to clear my cache which I did, still not able to download the statements, which is unacceptable as when you request for your statements to be emailed you have to pay an extra fee per statement, this is above the amount you pay for your monthly banking fees, in my opinion the downloading option has being stopped by FNB for the bank to make more money out of clients when requesting bank statements extra, as a client I feel the FNB has failed me, due to an issue on the app I now have to pay an extra 150 on top of the 250 monthly banking fees I pay every month. The service is not satisfactory at all.