ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.

I Took a tyre and rim cover with FNB last year, i logged a claim since Monday for a tyre and I still haven't gotten assistance. The underwriter is motorite administrators/car advantage. MY claim was completely ignored upon follow up , they claimed to not have received pictures and videos of the tyre, after resending them they then claimed they can’t open the files, yet when you sent the files to a different email, they open, I then asked them seeing that their software doesn't allow them to open the files then they must send an assessor to come and assess the car themselves to get the required proof, that request was completely ignored and they went on with their lives as if my claim doesn't exist. I called them countless times, their customer service is appalling to say the least. This morning, they even hung up on me while I'm still talking and venting my frustrations, very rude. I had to call again and was told the lady who is working on my claim was on leave this week... I’m so frustrated on how a mere tyre and rim claim can take an entire week without being resolved. MOTOR ADVANTAGE IS A **** AND WILL NEVER RECCOMEND IT TO ANYONE. IM SO DISGUSTED. ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.