Zero customer service levels, dispute not resolved

It has been over a week and I am still waiting for an INTELLIGENT response form this bank regarding a dispute on my eBucks calculation (EC: ***8). The response so far from people who have been handling this has been \I don't know / I'm not sure / \"the system...\" <br> <br> I pay you fees to bank with you yet you cannot even give me feedback on this. It is a case of you forwarding me the numbers so that you can validate yourselves or I can disprove you. Ia m sick and tired of people at eBucks blaming \"the system\" for stupid calculation mistakes, as if your system is some sort of ethereal deity that is beyond comprehension. This is a basic maths calculation, not rocket science. Why have I not received a response in over a week? Please hire competent people with at least high school maths skills.<br> <br> WHEN DID FNB BECOME THE WORST BANK IN SOUTH AFRICA???"