Zero Customer Service from FNB Homeloans

<p>I recently logged a query with FNB homeloans. (Enquiry ***) to get the final statement on my closed account for taxation purposes. Your branch network told me that they cannot help (FNB Sandton City), your pathetic contact centre transferred me and eventually cut the call and lastly your email service sent a message that "they will take 48 hours to resolve" but 8 minutes later send an email it is resolved. What was resolved? I recieved no feedback to my query as yet. Is it that difficult to get a statement of my account? Do you not have the expertise to do so? It is ridiculous that such a simple request and none of your service channels can help? Dont waste my time with an automated message of investigation as I prefer first time service. </p>