ZERO Customer Service at FNB

I am wanting to compare products. Taking a personal loan vs increasing the limit on my current Revolving Loan. Personal Loans you can get information online but I needed to speak to someone. Finally got through after being passed around and was told they would call me back with the info I needed in an hour or 2. It is now a week later. The same for Revolving Loans. No information on the webpage so you have to call them. Finally got through to a person and was told they would call me back in 24 hours. Nothing. I have submitted a complaint so now people are calling me back. 4 calls yesterday that I answered but noone on the other line. True caller says its FNB Loans. Finally someone calls me today but I need to compare these products but don't have the info I need. The suggestion is for me to go into a branch which is ridiculous when we live in 2018 and I have a full time career. I must now go on my Saturday morning because staff at FNB cannot just follow through. If in this age, I am expected to do manual banking at a branch then they need to be open extended hours and Sundays. There is no compassion regarding my frustration from the staff I do speak to which makes it even more frustrating. I am just fobbed off onto someone else who doesn't care or has any intention of doing what they say they are going to do. It is a pointless exercise which should not cause me stress or frustration. These are services that the bank offers and I should be treated with some sort of customer service especially considering I have banked with them for more than 10 years now. Why should I be forced into taking a product just because I can't get information on the other product I am interested in. I should be able to choose. I am so disappointed and seriously looking into the options of banking elsewhere. All good for me to pay my fees and put my money there but when I need customer service there is nothing.