CS
Carel S
1 reviews | Active since Jun 2014
21 Oct 2020, 11:52
Zero customer service
3 Weeks ago I started getting "Transaction declined as not allowed on your card" messages with no explanation what it was. A few days later linked this to every transaction that is forex linked (google ads, office 365 subscription, etc) on my business account. Have been trying since then to get this resolved with every time a different vague excuse as to why it is not working. Made formal complaint on 9 Oct, still waiting for a response. Business account manager doesn't even respond to my message anymore. I think this is now the end of my personal and business relationship with FNB
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Carel S's updateReviewer Update
22 Oct 2020, 14:50FNB's response was to email and basically say "Transaction declined as not allowed on your card". Which is what I've been saying to them for the past 3 weeks. No mention of a resolution. No suggestion they are working on fixing it. They are doing a very good job to motivate me to move all my banking elsewhere though.
CS
Carel S's update22 Oct 2020, 14:50
Reviewer Update
FNB's response was to email and basically say "Transaction declined as not allowed on your card". Which is what I've been saying to them for the past 3 weeks. No mention of a resolution. No suggestion they are working on fixing it. They are doing a very good job to motivate me to move all my banking elsewhere though.