Zero Customer Service

<p>Hi</p> <p> </p> <p>I withdrew US Dollars from my foreign broker account on the 14th and 18th of December 2016, in the form of a chargeback to my credit card. After about a week, I realised that I had not received USD1560 of my withdrawals. I contacted the broker and on the 3rd of January 2017 they provided me with the ARN (Acquirers Reference Number) for the payments that were made to. It was explained to me that an ARN number only gets generated when a chargeback has been successfully completed. I have submitted the ARN numbers to the Complaints department and my Private Banker at FNB, and to date neither of them has managed to even find someone within FNB that can trace the ARN numbers to find out which payments have not been cleared to my account. FNB is sitting with about R22000 of my money, and charging me interest on credit card, whilst this money is outstanding. I have tried every single avenue to get this resolved, and I hoping and praying that at least that Hellopeter will be able to put some pressure on FNB to be get this matter resolved, as I desperately require the outstanding funds.</p> <p> </p> <p>I will continue to pray that someone crosses my path that can resolve this matter.</p>