Zero Customer Service

I have never experienced such terrible customer service. I have been a customer (in good standing) for just under two years and have submitted various queries using your online contact card, from home loans, to forex, etc. and not one of my queries gets satisfactorily answered. I try to phone but the calls never get answered or I just get passed around between departments. I have also sent in a number of complaints and do not get the courtesy of a response. It got to the point where I had to get lawyers involved to get FNB to open a global savings account, even then I did not receive any response. Once again I submit a query and have received no response. Unfortunately, unless I get a satisfactory response, I will have to go to court to get an order to enforce my contract with FNB.