JC
Jacques C
1 reviews | Active since May 2009
05 May 2025, 11:49
Zero client service for a simple request : Please EMAIL me (and not phone), as I was out of the country!
Dear FNB,
I requested on the 25th of April that the ebucks team contact me VIA various channels. NOW RB Jacobs rep****, they are trying to phone me (as I was out of the country with no roaming on). I am asking this AGAIN, can someone in the ebucks management please contact me regarding a voucher that I want reverted, as Cape Union Mart confirmed, a certain store doesn't take ANY vouchers. This is now an ongoing request for WEEKS. Is this acceptable ? This is such a simple request. I am asking this, why should a client revert to hellopeter to get ANY service ?
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Jacques C's updateReviewer Update
05 May 2025, 12:00What amazes me :
Politely email CARE@FNB to ask ebucks about my issue 15th of April. Apparently ebucks tried to call me, I was out of the country, no roaming on, but emails worked. On the 25th I actually reported it via the RB Jacobs channel also. I followed up today again, it was said "FNB is trying to call me, but they cant reach me". AGAIN, I was still out of the country, only BACK IN SA NOW. Can someone at the ebucks leg please revert a voucher that I bought, which wont be used as not ALL cape union mart stores take vouchers bought by ebucks (confirmed by the cape union mart support team). FNB -> Please advise!
Politely email CARE@FNB to ask ebucks about my issue 15th of April. Apparently ebucks tried to call me, I was out of the country, no roaming on, but emails worked. On the 25th I actually reported it via the RB Jacobs channel also. I followed up today again, it was said "FNB is trying to call me, but they cant reach me". AGAIN, I was still out of the country, only BACK IN SA NOW. Can someone at the ebucks leg please revert a voucher that I bought, which wont be used as not ALL cape union mart stores take vouchers bought by ebucks (confirmed by the cape union mart support team). FNB -> Please advise!
JC
Jacques C's update05 May 2025, 12:00
Reviewer Update
What amazes me :
Politely email CARE@FNB to ask ebucks about my issue 15th of April. Apparently ebucks tried to call me, I was out of the country, no roaming on, but emails worked. On the 25th I actually reported it via the RB Jacobs channel also. I followed up today again, it was said "FNB is trying to call me, but they cant reach me". AGAIN, I was still out of the country, only BACK IN SA NOW. Can someone at the ebucks leg please revert a voucher that I bought, which wont be used as not ALL cape union mart stores take vouchers bought by ebucks (confirmed by the cape union mart support team). FNB -> Please advise!
Politely email CARE@FNB to ask ebucks about my issue 15th of April. Apparently ebucks tried to call me, I was out of the country, no roaming on, but emails worked. On the 25th I actually reported it via the RB Jacobs channel also. I followed up today again, it was said "FNB is trying to call me, but they cant reach me". AGAIN, I was still out of the country, only BACK IN SA NOW. Can someone at the ebucks leg please revert a voucher that I bought, which wont be used as not ALL cape union mart stores take vouchers bought by ebucks (confirmed by the cape union mart support team). FNB -> Please advise!