Zero Client Service

<p>I have contacted FNB for the first time during Aug 2016 regarding a ********** deduction that went off my current account.</p> <p>The call centre asked me to complete a dispute document and I had to email it to a different department.</p> <p>It is April 2017 and I still have not received any feedback on the query - and the money has not been refunded as yet.</p> <p> </p> <p>To make matters worse: On the 3rd of April 2017 I have noticed that the same ********** transaction went off my account again.. this time the value was double the first deduction done in Aug.</p> <p>I emailed FNB and received an automated response that a banker will call me back in one business day.. it is 4 days later, and still no reply!</p> <p> </p> <p>I don't feel that FNB is able to keep my money save! And they have zero interest in keeping their customers happy - or to make me feel that they actually care.</p> <p> </p> <p>Will surely change to a different bank </p> <p> </p>