Zero benefit being an RMB client. External parties have more clout than Private bankers. Where is the pride?

Ooba is a bond originator. In the last week they have been able to negotiate a bond on the terms that I have been dealing with my private banker since August 2020. The private bankers have no influence with the relevant parties in the bank. They are not able to service their clients. This is simple. Im buying a home. Need help. How come an external party can service clients and not internal people. Banking is complex. All the issues related to COVID 19 is acceptable. BUT only if an external party like OOBA is paid for the service BY THE BANK does the bank move at all. The service models in banks does not make sense. Credit departments don't make sense. This is not a stab as the private banker. It is at the whole credit system that an external party's engagements are worth more than the internal, already paid for, relationship bankers , either have not clue, that being that they are not trusted to service their clients, or are over loaded. But August to end September, and I am being kind saying August since end July I app**** for a pre-approval already, There is no pride left. With my email address RMB will be able to pick up the details of the issue.