Zero action or communication on card transaction dispute after more than a month!

On 4 January, I logged a hotel cancellation dispute with *** (REF/ ***).

After 2 weeks of no response, I followed up (2021-01-18). They then let me know I should have sent the dispute to ***, and that they forwarded my dispute on my behalf.

After again no feedback by 2021-01-25, I followed up. No response.

I then called on 20201-01-28, was transferred to Private Wealth, and spoke to Cyril. He said to contact *** and they will be able to query the status of my dispute.

They rep**** and said that they are not allowed to service me since I have only a Premier account.. I contacted *** on 2021-01-28, and I have not even received a acknowledgement of my mail.

Very, very frustrated and disappointed in FNB's total lack of service and communication!