Youth Account finally put in motion

<p>I woud like to commend Mr. Thabiso Kgodungwe at the Call Centre. After countless reference numbers and about 7 or 8 dropped calls due to either consultant not knowing procedure, system being offline , or Casual Friday ie casual attitude. I finally got through to someone that lives the FNB motto of "How can we help you?" I needed to open a youth account for my daughter as a matter of urgency and over the course of 5 days, and several reference numbers, and several frustrating calls . I got sorted out with exactly the kind of service the other service consultants can only dream of adding on to their PA scores.Not only was the ball put in motion , all the relevant info was explained as well as all questions answered promptly. Thanks Thabiso for turning a complaint into a compliment.</p>