Your services suck

Worst service ever!!! I app**** for a personal loan just over a week ago, I have forwarded my pay and protection plan as requested. Only to continuously go back and forth between departments only to get told to resend the CPP which will take another 48 hours to verify. I have sent may pay and protect plan to ********** only to be told that by another agent that I should never send it to staff members direct email as there will be no reference or turn around time so my question is why did Silindile tell me to do so, I then requested to speak to her Team Lead Marvin who transferred me to another department that was unable to assist and was then transferred to the final agent who advised me to email ********** Furthermore, for the past 9 months, I have been trying to update my cell number and residential address. I've been to my local branch in Cape Town Canal walk where I have tried to update these details. I've phoned several departments to confirm the update and always here a different story. The personal loan department says my old number is on the system the telephone banking department says my updated number is displayed. I've been waiting for my upgraded credit card for almost a month. The list just seems to be growing with FNB. Your service officially sucks!!! If this is not sorted within the so-called stipulated 48-hour time frame I will be reporting to the Ombudsman.