YOUR SERVICES ARE SLOW and unreliable

Good day I had made an application for an increase to a plan which I already have on my account. I made this call on Wednesday, 27 January 2016. I called in and was approved for the plan INCREASE, not a new application. I called and scanned and emailed all the required documents on WEDNESDAY. I called again on 28 January 2016, and the lady said they will update the system in THREE hours... NOTHING HAS BEEN DONE.<br> <br> I would like to say that this is not acceptable, especially that I have banked with you guys since my varcity days! and considering that this is NOT a new application.<br> <br> I would like to CANCEL THAT REQUEST!!!!!! Because I do not want it anymore. You can DELETE THAT REQUEST.