LI
Lorenzo I

1 reviews | Active since Jul 2015

08 Aug 2015, 11:52

Your service sucks!

Your guys service sucks. Your really know how to inconvenience someone. Made me waste petrol going to collect a card I ordered and arriving there looking like an idiot when there is no card. I ****** hate you guys. I cancelled the card and I am not interested in your products. It's seems as if you guys grown to big to worry about your clients. Don't call me to apologise cause I am super ****ed of with you guys. I sure hope you did not charge me for that card because I cancelled it. Your a bunch of idiots working. After 3 sms's and a phone call confirming that my card is there for delivery I rock up and there is nothing. You guys are embeciles. ****** idiots.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2015, 12:15
Official
Hello Lorenzo87,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 738002.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)