Your Service Sucks

<p>I contacted FNB with regards to setting up of a business and trust account for my business. I submited documents online as i opened the account online. Despite submitting the documents 5 times already, i still receive emails and sms to submit these documents. Strangely enough my card was delivered to me yesterday and when i tried to activate my account online as per the instructions received, i get an error saying invalid card. I called FNB Business banking and spoke to a consultant who tried to help me but had to transfer me to someone that would confirm reciept of the FICA documents that have been submitted but i still receive messages requesting same.</p> <p> </p> <p>I spoke to a very unhelpful lady whom didnt even put me on hold the first time and continued to search for the documents and onyl when i asked her how long would this take did she put me on hold for over 15 mins. I got really tired and annoyed of holding for so long and cut the call.</p> <p> </p> <p>Might i just add that the consultant or her colleague whom initiall answered my call has not called me back. This is the wonderful service FNB Business provides, time is money guys you seem to have a lot to waste of both time and money.</p> <p> </p> <p>I went onto FNB website, lodged a complaint and am still waiting.</p> <p> </p> <p>I will be sure to spread the work to all my friends, family and colleagues, hell why not the world that FNB does not value its customers.</p>