Your service is pathetic

I filed a complaint 3 weeks ago about the service I got in Maponya and got notification that they received my complaint, to this day they never responded. Goes to show that FNB doesn't care about it's customers. I'm disappointed that I can't get the service I need from the branch I opened my account but got assistance at the branch at The Glen without any hesitations or struggles. On the response I got I was told to quote ref no: 763680. To this day I haven't received any feedback. Why should I beg for my own money? You just like ******* or maybe your bank specialises with unprofessional ******.