PJ
PAOLA J

1 reviews | Active since Jan 2013

18 Aug 2015, 18:05

YOUR SERVICE IS BEYOND PATHETIC, SIES!!!

Hi,<br> <br> I have written a complaint a few weeks ago, although someone got back to me regarding my complaint it is still not resolved, I was *****ing a debit order transaction that I did not authorise and I was sent forms that I was told to fill and then email to your credit card disputes, which I did and the lady Emely responded and told me that debit order disputes is supposed to handle such and they were cc'd in the email and she asked that they assist me, that was on the 5th August, today is the 18th August and still no one from your debit order disputes department has gotten back to me, I have sent an email last week Friday asking that someone gets back to me and still nothing.<br> <br> It is such appalling , inefficient and callous service that let clients walk,and you have just lost me to NEDBANK!<br> <br> SHAME ON YOU!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Aug 2015, 07:44
Official
Hello redsquare,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.

The reference number is 743369.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)