Your Serivce is Questionable

<p> On the 26 October a certain airline was running a special on domestic flights, I used my cheque card a form of payment, but for some particular reason the payment wasn’t submitted. I received an sms indicating that an amount of Rx was pending which was also subtracted from my balance. Confirmation from airline that no pmt was received resulting in me contacting FNB on all possible numbers. The contact centre after 22min of holding on hung up had no luck with any number, I managed to get through to a dep whom then transferred me back to voice recording. From 8:37 – 12:05 I could not get any service for 3/05 hrs I was reminded of high call volumes please ? FNB.</p> <p>Decide to go to ur Olympus Branch what a joke, I was given an education course as how transactions and defining pending. It was shocking the lady couldn’t give me an answer as to why, I was then asked if she should call the call centre and query after 12 min I asked her to put the phone down for holding on. I was informed of cost if I decided to reverse the funds. I was constantly reminded of a service rating sms that I should answer. FNB I’ve been with you for 23 years I shocked an upset and disappointed in the lack of service and the struggle getting through to you, ur employees lack of product knowledge I’ve missed out due to your who know what and why.</p> <p> </p>