1 reviews | Active since Oct 2016

02 Nov 2016, 09:07

Your reference number is ***

<p>Good Day -</p> <p>I have app**** for an overdraft on my cheese account.</p> <p>It has been declined due to the fact that there is a status loaded on my name as debt review - I have never app**** but appointed lawyers to remove the status.</p> <p>ICAN MAIL SUPPORTING DOCS</p> <p>Can the application please be reviewed.</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 11:15
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

's update03 Nov 2016, 12:49
Reviewer Update

Hi -

I was contacted by a consultant regarding the application -

It still remains declined with the responce we are not allowed to divulge the reason -

How can this be declined if i supp**** supporting documents and the only debt i have on my name is the Smart Device.

FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2016, 14:59
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)