Your money is welcome but you are not at FNB

It's been a poor awful experience banking with FNB and to make matters worse being part of the private wealth sector, 1 would think that with the amount of fees you pay you should get preferable benefits and treatment, 20th October a unauthorised debit ran and I since then flagged it with my team of bankers and their ***** department, since then not a single solid answer or feedback was given to me, i probably called about 100 times, sent emails, chatted on their app to no avail, I have submitted the documents stipulating that this was a ***** matter but no one cares, I have references and scripts were there management was to call me and to this day and time not 1 person did so,

To make matters worse in April I closed an account in writing to them and they did not close the account and by error a client paid me a large sum of which I never received, now when I call its either they cut the call or refuse to help me resolve the issue that they caused, one of the worst experiences I have ever received,