Your Mobile Banking Has Become PATHETIC!!

Good Day<br> <br> My complaint relates to your mobile banking service via USSD. I have always admired the innovation behind the service and the wide range of transactions available through it, but lately the service has become plain PATHETIC. More often than not, when one tries to complete a transaction, you end up seeing a \Service is currently unavailable\" message or there's some or other \"Communication Error\". I know that this can't be due to my network, as this tend to happen even though my mobile signals are strong. Also making use of the USSD service does cost me in respect of my airtime credit with my network, so can you understand why it is frustrating to be incurring costs for a service which is subsequently not delivered? <br> <br> If the service is going to be more problematic than beneficial, THEN DISCONTINUE IT. If you believe that the service can still add value to me as a client, then don't allow me to incur costs when the \"service is unavailable\". If the service is down at any particular time, why is it still possible for a client to log-in, attempt a transaction and then get rejected? Surely I shouldn't be allowed to access to it at these times. Why is it still accessible??"