Your lies are costing me

I asked for a downgrade on my accounts last year already, from Premier to Gold. My cheque account was downgraded, and I was told the same will happen on my credit card. Nothing happened, last week I made a follow up, I was told there is no such request, then I made one, asking them to downgrade and I was told I'll get a call same day. Nothing happened, my only resort now it's this platform. I lost ebucks coz I'm using different card types, I pay more fees unnecessary so coz of pathetic service.