YOUR ***** DEPARTMENT SUCKS

I hogged a credit card ***** case with you guys over 12 working days ago. You gave me case number 934046 and said that an investigator will be assigned to the case. I then called on the 10th working day, to which your agent said that they will give me feedback by CoB that day and that Julia Merafe had been assigned as an investigator of the case. They also gave me the number to call Julia on - ***. I called and it just goes to voice mail. I have called that number close to 20 times in the last 2 days and each time it goes to voice mail. So Either Julia Merafe is useless at her job or she is never at her desk ever. I now called your ***** department again was advised that the case was still under investigation. This is not my money. It was FNB's money that was given to some ********. I will not be held liable for your losses. I did not borrow that money from you.

You need to tell me the truth about how long this will take. I don't want to hear 10 working days (14 consecutive days) and then it takes longer. With your "investigator" refusing to answer her phone.