1 reviews | Active since Nov 2015
Your department Andrew is pathetic
FNB fast application center is *******, i have never i have never experience such a horrible service. Mr. Andrew Diab I was told by Debora you are the manager, please do you job.
Agents cutting calls, James modikwe , tells me the is no supervisor, when I have requested to speak to a supervisor , then he cuts my call. Before that my calls were also cut by some other agents.
“ this how can we help you” nonsense slogan you should not use it.
Your department Andrew is pathetic, it is a reflection of your leadership,
Good day Zondi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Zondi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)