MB
Matthew B

1 reviews | Active since Jul 2014

29 Oct 2015, 15:40

YOUR COURIER IS USELESS - SHAME

I ordered a smart device (Samsung TV) and after waiting for a week to have it delivered from JHB - it arrived smashed. I have alerted both you and Digital Planet and have not heard anything back. I want to cancel the order because I don't believe that you or Digital Planet are able to deliver a device that is in working order. Due to incredibly vague delivery times, I had to take leave from work to take delivery of the device and this entire process has been incredibly inconvenient. Someone needs to get back to me today. Thanks!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Oct 2015, 16:27
Official
Hello matthewbrowning,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Smart device who will provide you with feedback.

The reference number is 801282.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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