MB
Matthew B
1 reviews | Active since Jul 2014
29 Oct 2015, 15:40
YOUR COURIER IS USELESS - SHAME
I ordered a smart device (Samsung TV) and after waiting for a week to have it delivered from JHB - it arrived smashed. I have alerted both you and Digital Planet and have not heard anything back. I want to cancel the order because I don't believe that you or Digital Planet are able to deliver a device that is in working order. Due to incredibly vague delivery times, I had to take leave from work to take delivery of the device and this entire process has been incredibly inconvenient. Someone needs to get back to me today. Thanks!
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
29 Oct 2015, 16:27Hello matthewbrowning,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Smart device who will provide you with feedback.
The reference number is 801282.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Smart device who will provide you with feedback.
The reference number is 801282.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Oct 2015, 16:27
Official
Hello matthewbrowning,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Smart device who will provide you with feedback.
The reference number is 801282.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Smart device who will provide you with feedback.
The reference number is 801282.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
