Your consultants just don't care

It is 10:23 and I have not received a single update about the incident that happened to me yesterday at the Sandton City Branch. One of your consultants was assisting me and another gentleman yesterday I do not remember her name. When the young man came back To speak to the consultant and he was given my ID document instead of his. 1. Your consultant did not think to check the ID before handing it over. 2. Half the day is almost gone and she has not called me to at least let me know that she has tried to call the other client to follow up on him returning my ID.

This incident is such an inconvenience because this is going to make my life difficult , I have now had to go to the police station to report my ID as lost because I do not know what is happening. Its election time very soon how am I even supposed to vote without my ID? I am afraid now because my identity is at risk and anything can happen as now a stranger has my ID document.

I am upset at the fact that the lady was negligent and there is no sense of urgency to have this resolved. Someone needs to call me , someone needs to resolve this because I refuse to be running around for a problem I did not create.

I am also in customer service I would have by now provided feedback to parties involved regarding this. I am really disappointed at how this is being handled, or rather how this is not being handled.