TM
Thabiso M

1 reviews | Active since May 2017

04 May 2017, 13:02

Your branches will make u loose customers

<p>I opened a business account at fnb and the account i received a massage a week back saying it is closed.</p> <p>I went the branch were i opened it the FNB in pretoria at the melyn main, i was assisted and aked to bring proof of adress and they can re open it, i explained i will come the following day.</p> <p> </p> <p>On the following day when i arrived the lady who was assisting me was not at work, therefore was given a gentlemen to assist and he told he they can not open the account, I asked why in a very rude tone he said to me it is their policy asked to see the manager, the ,manager did not come out.</p> <p>I asked that they told me they will open the account the day before what had changed in 24 hours.</p> <p>I called the complain line and explained my situataion and informed me that the is no such policy if the account has not been closed over a month it can be opned, and they told me to go back to branch and insist that the manager see me, and he must call them</p> <p>Went back the manager still refused to open the account, and told me that if he opens it and i dont put in a salary in that account every month he will personally make sure that it closes.</p> <p>I asked him its a business account i dont receive a salary, i get paid after compliting contract or particular job.</p> <p>He said that is the only time he will open it.</p> <p>If i bring him proof that i will receive a salary every month.</p> <p>So FNB head office please explain, the account is linked to my SARS Docs, plss someone assist.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 13:37
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)