Your Botch ups are making my life difficult - PLEASE RESOLVE URGENTLY

<p>The journey to convert to a premier account has been terrible and now another issue has happened.</p> <p>But first:</p> <p> </p> <p>1. I am still waiting for my notification of my cheque card to be delivered.</p> <p>2. I am still waiting for the CDF to be reversed on my cheque account.</p> <p> </p> <p>3. I am still waiting for the Declined authorisation fees from the 3rd Sept on my credit card to be reversed. IT IS NOT MY FAULT THAT YOU GUYS BOTCHED UP AND SENT ME THE DUPLICATE CREDIT CARDS. I JUST CONTINUED TO USE MY GOLD CARD AND DID NOT CANCEL IT BECAUSE I WASNT SURE WHAT YOU GUYS WERE UP TO.</p> <p> </p> <p>AND NOW A NEW ISSUE:</p> <p> </p> <p>4. Normally when I go to an ATM I am asked which account I need withdraw from. AS I HAVE NO CHEQUE CARD I USED MY CREDIT CARD. </p> <p> </p> <p>IT DID NOT ASK ME WHICH ACCOUNT I NEED TO WITHDRAW FROM AND AUTOMATICALLY WITHDREW FROM MY CREDIT CARD</p> <p> </p> <p>WHY WOULD I USE MY CREDIT CARD TO WITHDRAW WHEN I HAD FUNDS IN MY CHEQUE ACCOUNT.</p> <p> </p> <p>IF YOU LOOK AT THE TIMES I HAD TO QUICKLY TRANSFER MONEY INTO MY CREDIT CARD TO AVOID BEING CHARGED INTEREST.</p> <p> </p> <p>YOUR APP AND INTERNET BANKING GAVE ME TWO DIFFERENT BALANCES.</p> <p> </p> <p>AS A RESULT OF THIS I AM NOW MORE IRRITATED AND CONFUSED AND AM TEMPTED TO ESCALATE THIS TO THE OMBUD. I WANT THE FOLLOWING TO HAPPEN:</p> <p> </p> <p>4.1 THE ATM WITHDRAWAL FEE TO BE REVERSED</p> <p>4.2 ANY INTEREST TO BE REVERSED IF INCURRED</p> <p>4.3 MY 55 DAY INTEREST PERIOD TO BE REINSTATED.</p> <p>4.4 THE CORRECT BALANCE OWING TO BE PROVIDED TO ME.</p> <p> </p> <p>I have been banking with FNB for over 20 years. You are making my life very very difficult. All I wanted was an upgrade.</p>