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sS
shafihamdani S

1 reviews | Active since Nov 2016

28 Nov 2016, 21:29

Your bank can't help to secure your money

<p>Few days back i purchased some things online made a payment after few hours i have realized that the company i made a payment to is not legit so phoned customer care at fnb after holding for an hour they said i must complete a dispute form and send it to them i have done that but nextday they said they cannot reverse my my money i must get in touch with merchant myself i was so frustrated i could not get it touch with a merchant myself that is why i have contacted fnb to resolve this issue what a joke u keep your funds with your bank pay them fees to look after our money and this the service you get from them what a joke</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2016, 10:13
Official

Good day Mr. shafi-hamdani

Thank you for sending us your mail regarding your dispute matter. We have reviewed your banking profile and noted the below mentioned sms which was forwarded to you :

SMS sent to *** from VBS Cheque & Debit Cards - FNB :-) Ref No 20161
*** We are unable to process your dispute. Please resubmit togeth
er with the required Communication with Merchant/Service provider. Client t
o take matter up with the merchant or cancel with merchant as client did do
dealings with the merchant.

We thank you once again for enquiring further with us regarding this matter.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

sS
shafihamdani S's update29 Nov 2016, 11:47
Reviewer Update

I have re submitted so many times eventually got tired and i cannot get hold of the merchant that is why i have asked fnb to help