Young Professional Premier Banking 24/7 lies!

<p>I am currently on a young professional package at FNB and as such have access to the Premier Package which FNB falsely claims as 24/7 service! </p> <p> </p> <p>I have for numerous months not received any E-Bucks because they stated that I did not meet the minimum required deposit of at least R16,500 p.m. - However being on the young professional package you only need a deposit of R6,500 to qualify. </p> <p> </p> <p>I took this up with FNB and have been waiting for over a month! </p> <p> </p> <p>Even my complaint to the ombudsman did not work as they still have yet to rectify my situation weeks later!</p> <p> </p> <p>I do not understand how FNB can promise a service and advertise this all over, but fails to deliver? As far as I am concerned false advertising is *******!</p> <p> </p> <p>The service from FNB is terrible - perhaps thats because they focus all their attention on their online platform rather than educate their staff who have to deal with our queries!</p> <p> </p> <p> </p>