You want a bank statment? Forget it.

I had a business account with FNB that was changed from a business account to I don't even know what it was changed to. I was sent a mail to say ... this account is now not a business account anymore. In trying to get hold of my statements for tax purposes the account has simply disappeared from my profile. No amount of phoning call centres has gotten me to speak to a single person at FNB yet. I have gone to Bedfordview branch where I was told ... sorry we can't help you. Phone this nr. Use this phone. I did. I was put on hold for 30 minutes and eventually cut off from the call. How is it so difficult to get hold of an actual person to get what is my right to have. Should I just tell SARS ... oh by the way I'm late because FNB decided I don't need to have bank statements. I'm so over the shocking service. I have a personal banker ... but oh yes he also can't help with business accounts. WTH FNB get it right.